3 Wise Men New Zealand
As a 3 Wise Men customer you will naturally
possess style, wit and intelligence in spades. Quite apart from
knowing the quality and value that a 3 Wise Men shirt provides,
you will, without too much trouble be also able to list the 1987
World Cup winning team, know that the DC part of Washington DC
stands for District of Colombia and be able to whip up a decent
Spag bol. However in the unlikely event that you do need to know
a thing or two about buying our shirts online we’ve put
together this handy little Frequency Asked Questions, Question
and Answer sheet where we’ve come up with the Questions
and the Answers. Brilliant!
- Is the transaction safe from hackers/fraudsters?
Payments are processed by ANZ eGate secure payment gateway
using industry standard Secure Socket Layer (SSL) 128 bit
encryption. That’s industry speak for pretty
much unbreakable. SSL, or Secure Sockets Layer, is a method
of encryption used to secure traffic between web browsers
and servers. SSL encrypted traffic is unable to be intercepted
by third parties between the client and the server, a private
channel is created. Credit card details used in online transactions
are not stored or accessed in any way by 3 Wise Men.
- Are my personal details including credit card details kept
on file by 3 Wise Men?
Your credit card details are not kept by 3 Wise Men
nor are they visable to 3 Wise Men. The transaction is conducted
by “egate” which is a third party payment gateway
operated by the ANZ National Bank in Australia and New Zealand.
Your personal details including shirt size, purchase history email address, delivery
address and phone numbers are kept on file so we can contact you if required.
If you want us to know anything else about you, like your favourite beer, or
whether you’re a salt and vinegar or ready salted chips guy, feel free
to tell us although we won’t use that information unless you want us to.
- Is my full order guaranteed to be fulfilled?
From time to time a shirt style may sell out before your
online purchase is processed. If this does occur we will
contact you and suggest an alternative or simply remove that
item from your order and charge your credit card accordingly.
- How Long Does My Order Take to Get Processed?
We try and pick and process your orders on the day it is
received, however from time to time we will need to fulfil
your order from our bulk storage warehouse, which is like
an underground lair. If this is required your order may take
up to 3 working days to pick prior to it being dispatched.
- How Long Does My Order Take to Get Delivered?
All NZ orders are dispatched from Auckland via Castle Parcels
and should be delivered to your address within 2-3 working days
after the order is processed. Rural delivery addresses may
take a little longer. Please note we cannot deliver to a PO
Box address in NZ mostly because we are not allowed to but
also because they are usually quite small and we don’t want to crease your lovely new shirts.
International orders are sent via NZ Post mail unless requested
otherwise. Please email - email@example.com to
arrange different international delivery. If this is requested,
there may be additional courier charges.
When your order is processed and dispatched we will advise
via email the date it left Auckland and a tracking number
that can be watched via the Castle Parcels website although
we’ve done that and it’s not exactly riveting
- What say I do not like my shirt or it does not fit?
It happens. We will gladly replace the shirt for something
similar or issue you a credit note to use at another time.
Should this happen please contact us via email - firstname.lastname@example.org or phone
(09)524 4400 to arrange return of the shirt and delivery of an alternative. For
stress free returns it probably pays not to eat nachos when you are trying on
your 3 wise men shirt for the first time, unless you wear one of those thick
paper bibs that you get at the dentists.
- Can I buy online using a Gift Voucher?
At this stage our website does not have the smarts to accept
a gift voucher as a method of payment however we will gladly
send you the required shirts on receipt of the voucher. Please
email@example.com or phone (09)524 4400 to organise.
- How often is new stock put on the website?
We are constantly adding new styles to the website. It pays
to check every week as we add new stock constantly. If you
follow our bargain section ($60 shirts), we also load new stock
to that section constantly.
- Can I Purchase Bargain Shirts in your Stores?
No. All our
bargain shirts are kept in a warehouse and are not accessible
to our retail stores? Only the Three Wise Men know where this
warehouse is and they never travel on the same plane together,
so really if you want bargain shirts, it’s best
to go online.
- Can I exchange a Shirt at a Different Store
than it was originally purchased?
Yes of course. Exchanges are
accepted at any time in any store provided you are exchanging
the shirt in the same country in which it was originally purchased.
So there you have it. Now if you have any other questions,
they’ll obviously be pretty good ones seeing as
we’ve pretty much covered everything off here, so we’d
be keen to hear from you.
3 Wise Men.