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Orders & Delivery

How long will my order take to get delivered?

All NZ orders are dispatched via courier and should be delivered to your address within 2-3 working days after the order is processed. Rural delivery addresses may take a little longer. All deliveries must be signed for, but if you want your parcel to be left without signing just call the courier company that is delivering your order and quote the...

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I typed a wrong delivery address. Can it be fixed?

Call us on 0800 3WISEMEN, email us at orders@3wisemen.co.nz or send us a live chat as soon as possible after placing the order and we will correct the address details on your order.

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Do I have to pay duty or taxes on international orders?

All goods sold in NZ include Good & Services Tax (GST). For orders shipped to destinations outside New Zealand, the price excludes GST, Value Added Tax (VAT) and any other taxes specific to the destination country. Orders to destinations outside New Zealand may be subject to local sales tax and/or import duty and customers remain liable for payment...

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Can I pick up my order in store?

You can choose to collect your online order from any of our stores. When you check out online, under delivery address click on "Pick up from store" here you can select the store that you want to collect your order from. We will give you a call or email you when your order is ready to be collected, this normally takes 1-3 working days.

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Which countries do you ship to?

We ship to many destinations including USA, UK, Australia and most other countries. If you would like to confirm if we can ship to your destination please email orders@3wisemen.co.nz before placing your order.

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How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing courier details and your order’s tracking number so you can follow it’s delivery right to your door. You can use the shipping details provided in this email to track your order online using the following links (depending on which courier compa...

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What are 3 Wise Men delivery costs?

All orders delivered to New Zealand addresses include free delivery. Australian orders over $99 include free delivery, orders less than $99 to Australian addresses incur a flat rate shipping fee of $20. Orders to the rest of the world incur a flat rate of $50 for shipping.

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I'm missing an item from my order

Sometimes we fulfill orders from our stores, if this happens there is a chance that you may receive more than one parcel. If you are going to receive more than one parcel, this will be stated in your shipping confirmation emails. If there is still something missing from your order, give us a call on 0800 3WISEMEN, contact us on live chat or email u...

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Can you provide me with a GST invoice?

Please get in touch with us at orders@3wisemen.co.nz and we'll email a GST invoice to you.

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Do you deliver to PO boxes?

We can't deliver to a PO Box address in NZ mostly because we are not allowed to but also because they are usually quite small and we don’t want to crease your lovely new shirts.

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What kind of delivery service do you use?

Orders are sent by PBT, Castle Parcels or Post Haste within New Zealand unless you request alternative arrangements. Orders to Australia are sent by Toll and orders to the rest of the world are sent by DHL.

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Can I order products over the phone?

Sure, give us a call on 0800 3WISEMEN from within New Zealand, or on +64 9 361 6686 from the rest of the world.

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Is my full order guaranteed to be fulfilled?

From time to time a style may sell out before your online purchase is processed. If this does occur we will contact you and suggest an alternative or simply remove that item from your order and charge your credit card accordingly.

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What happens if I'm not in when my parcel arrives?

If you are not home to receive your parcel, the courier driver will either leave this in a safe spot or leave a card to call. If they leave a card to call, this will list the tracking number of your parcel and details of how to arrange re-delivery or parcel pick up. It will also list their contact information so you can contact them directly to arr...

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At 3 Wise Men, we are all shirtnuts. In fact we are nuts about all mensgear and would love to share some of little nuggets and gems of information with you. If you want to know what to wear with what, how to wear it, where to buy it and how much to pay for it all then register here. In return, we will endeavour to send you stuff that hits the spot. If we miss the spot then you can ditch us any time you like. Go on - give us a burn.

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