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Returns

Can I exchange a shirt at a different store that it was originally purchased?

Yes of course. Exchanges are accepted in any store provided you are exchanging the shirt in the same country in which it was originally purchased.

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What do I do if I receive a faulty item in my order?

We take pride in the quality of our products and problems are rare. If you do find a fault please contact our customer service team on 0800 3WISEMEN or at orders@3wisemen.co.nz. We'll explain the next steps and sort out the issue for you.

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Will my refund include courier charges?

Orders delivered to New Zealand addresses include free shipping so there is no courier charge to refund. Orders placed from AU or the rest of the world incur freight, this is not included as part of the refund amount.

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Can I return my online order in store?

Sure, exchanges are accepted in any store. Just bring a copy of your order confirmation with you and any one of our stores can process an exchange or refund.

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What say I do not like my shirt or it does not fit?

It happens. We will gladly replace the shirt for something similar or issue you a refund. Should this happen please email us at orders@3wisemen.co.nz, contact us on live chat or call us on 0800 3WISEMEN to arrange a return of the order or item and delivery of an alternative. For stress free returns it probably pays not to eat nachos when you are tr...

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How do I return my online order by courier?

The easiest way to exchange or return products is by completing our online returns form here. When we receive the returns form we will email a prepaid courier ticket to you so you can return the items. Click here for more information about the returns process.

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Can I return an item for an exchange rather than a refund?

If your item doesn't fit, if you've changed your mind or for any reason at all, we are happy to exchange your items. Just complete our returns form here and let us know the style and size that you would like us to send as an exchange. We will send you a prepaid courier ticket so you can return your items.

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What is you returns process?

3 Wise Men is committed to making the whole online shopping experience a good one, in fact, one of the best. If you receive any merchandise that isn’t quite what you are after, simply get in touch with us within the time frame listed below, and we will happily find a different size or style for you, or if you prefer, we’ll refund the pr...

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How long will it take for my return to be processed?

Once we have received your return into our warehouse we will inspect and process your return. Exchange items will be sent, or refunds processed within 1-2 days.

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I've had alterations made to my products, can I return these?

Unfortunately we cannot exchange or refund items that have been altered in any way.

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Can I return more than one order in 1 parcel?

Sure, just include all relevant invoices in the parcel and we will get your exchange or refund processed.

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At 3 Wise Men, we are all shirtnuts. In fact we are nuts about all mensgear and would love to share some of little nuggets and gems of information with you. If you want to know what to wear with what, how to wear it, where to buy it and how much to pay for it all then register here. In return, we will endeavour to send you stuff that hits the spot. If we miss the spot then you can ditch us any time you like. Go on - give us a burn.

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