THE RULES – WHAT WE TAKE BACK AND HOW TO SEND IT BACK (The following relates to online orders only)
3 Wise Men is committed to try and make this whole experience a good one, in fact one of the best.-If you receive any merchandise that you are unhappy with for any reason, simply return it to us within the time frame listed below, in the condition that you received it and we will happily exchange or refund the product. We will also ship your exchange request back to you free of charge. Simple.
Exchanges and refunds will be accepted up to 30 days after purchase. All items can be refunded or exchanged provided they are returned in the same condition as you received them in (including sale items).
RETURNS PROCESS If for any reason you would like to return your product to us please follow the simple steps below:
- Email: email@example.com and request a returns form. We will then email you a returns form.
- Complete the Exchanges & Return form.
- Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.
- Label the package with our returns address:
DSL, 20 Verissimo Drive, Mangere. Auckland
- We will advise the return instructions (at our cost)
- Once received in our warehouse, we will inspect and process the goods within 24 hours to ensure you receive your exchange/refund as quickly as possible.
- 3 Wise Men will cover the cost of the return shipping to you.
RETURNING ONLINE ORDERS TO ONE OF OUR STORES
Can’t wait for a courier to pick up your items? no problem you’re more than welcome to exchange or return online orders at any 3 Wise Men store within 30 days of receipt.
Click here to find your nearest store and go see one of the 3 Wise Men team and they will help you out.
Just bring the proof of purchase and all of the packaging and they will exchange for you. If you want a refund of your online purchase our online team will process this within 48 hours.
RETURN TERMS AND CONDITIONS
3 Wise Men returns department operates Monday-Friday 10am to 4pm. Once your order is received in our warehouse, we will inspect and process the goods within 24 hours.
3 Wise Men will not accept C.O.D deliveries.
Please note that if you want to exchange or return boxed goods, they must be returned to 3 Wise Men in the original unmarked packaging and in good condition. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.
Due to hygiene reasons, 3 Wise Men will not exchange or refund on underwear or swimwear.
The above returns and conditions apply to N.Z. orders only. If you wish to return an item from any other country, please contact firstname.lastname@example.org
If you have any further questions, please contact customer service.
Email : email@example.com
NZ Phone : 0800 39473636 (0800 3 Wise Men)
AU Phone : 02 361 6686