Refund policy

Last updated: November 10, 2026

Returns

Exchanges and refunds for online orders will be accepted up to 60 days after you receive your order. Items can be refunded or exchanged provided they are returned in the same condition as you received them. For hygiene reasons, 3 Wise Men will not exchange or refund underwear.

Return shipping within New Zealand is free, and we will provide a return label.

How to start a return

Start your return request by logging into your account.

If your return is approved, we will provide you instructions on how and where to send your package to complete your return.

Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

For hygiene reasons, 3 Wise Men will not exchange or refund underwear.

Exchanges

3 Wise Men is committed to making the whole online shopping experience a good one, in fact, one of the best. If you receive any merchandise that isn’t quite what you are after, simply get in touch with us within the timeframe listed above, and we will happily find a different size or style for you. We will also ship any exchanged products back to you free of charge. Simple.

* Please note Afterpay orders are not eligible for an exchange and can only be returned for a refund.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at orders@3wisemen.co.nz.