Delivery Returns
The Rules – Online Order Returns
3 Wise Men is committed to making the whole online shopping experience a good one, in fact, one of the best. If you receive any merchandise that isn’t quite what you are after, simply get in touch with us within the timeframe listed below, and we will happily find a different size or style for you, or if you prefer, we’ll refund the product. We will also ship any exchanged products back to you free of charge. Simple.
Exchanges and refunds for online orders will be accepted up to 30 days after purchase (excluding outlet). Items can be refunded or exchanged provided they are returned in the same condition as you received them. For hygiene reasons, 3 Wise Men will not exchange or refund underwear.
* Please note Afterpay order are not eligible for an exchange and can only be returned for a refund.
Final Sale & Outlet: Outlet items marked as FINAL SALE are priced to clear and are not eligible to be returned unless the product is faulty. We kindly ask you to consider this before committing to a purchase.
Please take the below steps to go about an exchange or refund:
1. Complete the Exchanges & Returns Form by clicking on this link.
2. Once you've completed the Exchanges & Returns Form, we will email a prepaid courier ticket to you. Print this label, ready to attach to your parcel.
3. Pack all the items you'd like to return and include your invoice in a secure carton, or reuse the original packaging. Attach the courier label. Please ensure that all boxed items are securely enclosed in the packaging as we are unable to accept them if damaged.
4. Let us know once your return parcel is ready for collection and we will arrange a courier pickup. Please allow 1-2 working days for the courier to collect your items.
5. Once received in our warehouse, we will inspect and process your return. Exchange items will be sent or refunds processed within 5-10 working days.
Free returns applies to NZ orders only. For any returns or exchanges from countries outside New Zealand, please contact us at orders@3wisemen.co.nz
Returning online orders to one of our stores (NZ only)
Can’t wait for a courier to pick up your items? No problem you’re more than welcome to exchange or return online orders at any 3 Wise Men store within 30 days of receipt. Click here to find your nearest store and talk to one of the 3 Wise Men team, they will organise an exchange or refund for you. Just bring proof of purchase and all the packaging.
How long does my order take to get delivered?
New Zealand: We offer free shipping within New Zealand for all orders over $90. Any orders under $90 have a shipping fee of $8. All NZ orders are dispatched via PBT couriers and should be delivered to your address within 2-5 working days after the order is processed. Rural delivery addresses may take a little longer.
From time to time we will need to fulfill your order from one of our stores, which means your order may arrive in two shipments. If this is the case with your order you will get a notification letting you know.
Please note we cannot deliver to a PO Box address in NZ mostly because we are not allowed to but also because they are usually quite small and we don’t want to crease your lovely new shirts.
Australia: We offer free shipping to Australia for all orders over $149. Any orders under $149 have a shipping fee of $20. All Australian orders are delivered via Team Global Express and take 4-7 working days to be delivered.
International: Orders outside of NZ/AU are shipped via DHL with a flat shipping fee of $100. When your order is processed and dispatched, we'll email you the date it left Auckland along with a tracking number for convenient tracking via the DHL website.
Is my order guaranteed to be fulfilled?
From time to time a style may sell out before your online purchase is processed. If this does occur we will contact you and suggest an alternative or simply remove that item from your order and charge your credit card accordingly.
If you have any further questions, please contact customer service.
- Email (NZ) : orders@3wisemen.co.nz
- Email (AU) : orders@3wisemen.com.au
- NZ Phone : 0800 39473636 (0800 3 Wise Men)
- AU Phone : 1800 825894